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Disability groups demand user-friendly transport

Whether going to a movie, visiting friends, getting to school or work or seeing the doctor, riding the bus or train is a daily necessity. Everyone, regardless of their abilities and disabilities, has the right to use public transport with dignity and independence. But the disabled often get a raw deal when travelling.

Many countries have special features built in to their public transport systems to meet the needs of disabled and other travelers such as pregnant women, elderly people and those carrying small children. With rapid urbanization and expansion of public transport, disability activists are working with government and private companies to help India follow suit.

ActionAid is part of the Karnataka Initiative on Disability and Development - a network of organizations working on disability issues – that is organising training for disabled activists, state officials and technical experts.

Nithila Baskaran at ActionAid explains: “We promote the concept of universal design: We believe that public services and utilities should be accessible to all, including persons with disabilities. Accessibility is not an issue exclusive to people with disabilities.”

Future designs

As part of the training, transport department officials were taken to assess Shivajinagar bus stand – a major transport hub in Bangalore – so they could see for themselves the challenges disabled users face.

Television channels filmed the visit and caught on camera a pledge from Bangalore Metro to make their service user-friendly.

"We will transmit what we have learnt to our in-house engineers and consultants who are in the process of designing our subways, our elevated rail systems as well as elevated platforms," states Jitender Nag, the chief of corporate communications for Bangalore Metro.

Activists hope such practical training will bring about a visible change in the perception of transport officials.

“We feel encouraged that three major state transport corporations have now been sensitized to the issue of inaccessible public services and have given a commitment to change existing services,” says Victor Cordeiro of ActionAid’s disability unit.

Access for all

The aim the training is to build a cadre of ‘access auditors’ both in transport departments and disabled people’s organisations to help the government monitor design standards in public transport and ensure user friendly services.

Participants from Karnataka State Rural Transport Corporation, Bangalore ’s Metro Rail Corporation and disabled people’s organisations from Karnataka, Delhi and Jharkhand are among those working to develop the necessary attitude, knowledge and skills.

“Universal design simply means that whatever you produce, manufacture, or design should be in a way that all people can use it. So, the objective of this training is to make the environment barrier free," adds Cordeiro.

Partners for success

This training programme was funded entirely by Christoffel-Blindenmission. ActionAid’s partners in this venture also include the Association of Italian Felerio Organisation and Leonard Cheshire International as well as Samarthya India , the organisation that helped to make Delhi Metro one of the world’s most accessible public transport systems

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